Hope Together · Ottawa–GatineauA line to
be heard.
Need someone to listen or help you find support? Hope Together offers a starting point and guidance toward suitable resources.
Listening and referral line
Listening line: extension 520 · press 5 in the menu.
A starting point for finding help
As part of Hope Together, the Congolese Community of Ottawa–Gatineau operates a listening and referral line for people in Ottawa and Gatineau who are looking for a place to start when facing a difficult situation.
The aim is to welcome requests in French or English and point people toward appropriate legal, psychosocial or community resources based on their needs and location.
One contact, practical guidance, a possible next step
A non-judgmental welcome
Describe your needs without sharing more detail than necessary. Choose your language and decide what comes next.
Useful referrals
The team looks for a suitable resource; availability at a third-party service cannot be guaranteed.
Follow-up by consent
A callback or sharing of information happens only with your agreement, under the service rules.
Responsible listening
Nathalie Kabedi Ndala coordinates this component. The line focuses on useful referrals, respect for each person and clear limits.
- Welcome you respectfully without asking for unnecessary details.
- Identify resources matching your needs and location.
- Ask your permission before a callback or sharing information.
- Make clear that the line does not replace emergency services.
Your information deserves protection
Our commitment is to ask only for information needed to listen and refer, limit access to authorized team members, and seek your consent before sharing identifying information with another organization, subject to applicable obligations and safety situations. Avoid sending sensitive details by email or voicemail. No communication channel can promise absolute confidentiality.
This line is not a clinical service, a law office or an emergency service. The team does not diagnose conditions or guarantee legal outcomes.
For an emergency, use dedicated services
Hope Together is not an emergency line.
If you or someone else is in immediate danger, call 911.
If you are thinking about suicide or are worried about someone else, call or text 9-8-8 at any time, in English or French. Learn more.
By phone or email
For a non-urgent listening or referral request in Ottawa or Gatineau:
For the listening line, dial extension 520 or press 5 in the menu.
Email: social@ottawa.communautecongolaise.com
Avoid sending sensitive details by email. This is not an emergency line; use 911 or 9-8-8 as appropriate.
Help people find the line
The poster shows the service, its phone number and its email at a glance for Ottawa and Gatineau.
